“She Goes That Extra Mile and Gives 110%”

“She goes that extra mile and gives 110%”

To whom it may concern:

Please note that the last few days and many other times Jennifer has helped me with Newton, I was in tears and was overwhelmed. She made it seem so easy, not only is she a great instructor she goes that extra mile and gives 110%.

Please take the time to praise her for the continued support that she gives our office.

Thanks so very much
Pam

Agency Systems Customer Since 2014

“Neptune 9 Is Awesome!”

“Neptune 9 is awesome!”

Good Morning Crystal,

I am so pleased with the change to Neptune 9 – it is everything you said it would be. I am very glad to have the additional resources that come with them and the speed and customization of the private server is a huge plus. If you ever have a client that wants to talk to someone about their Neptune 9 experience before they make the change, please give them my phone and email, I will be glad to share how good the experience was on behalf of Agency Systems and Neptune 9.

Kevin
Agency Systems Customer Since 2012

“Wonderful And Very Helpful Support In Learning The Processing Of Direct Bill Commission Statements”

“Wonderful and very helpful support in learning the processing of Direct Bill Commission Statements.”

Kimberly has been a wonderful and very helpful support in learning the processing of Direct Bill Commission Statements. She is patient, explains well, quick to respond and provides resource links, pages as attachments, screenshots and such for referencing as reminders and visual helps. Thumbs up to Kim!

Keven
Agency Systems Customer Since 2017

“Always There For Me With Any Question Or Problem”

“She was, and is, always there for me with any question or problem.”

Subject: Help on Agency Management System

Good Morning,

I wanted to end the year with a BIG shout out for Kimberly M. Crenshaw!!!

Our agency lost our bookkeeper this year, and without Kim’s help and knowledge of this system I’m not sure what our agency would have done. She was, and is, always there for me with any question or problem.

I just wanted you to know you are lucky to have such a patient, kind, understanding, knowledgeable and ALWAYS ready to help employee. I cant thank her enough for all her help!!

Happy New Year!

Regards
Deb
Agency Systems Customer Since 1997

“None Of You Probably Know How Much I Appreciate Your Help”

“None of you probably know how much I appreciate your help”

Subject: Thank You … all who are in the Customer Service Dept.

I just got off the phone with Faith who helped me with one of my many accounting challenges, and it occurred to me that none of you probably know how much I appreciate your help. You all are always so helpful and very kind. So this is just a little thank you from the bottom of my heart.

Thanks for your patience and willingness to take my calls.

Linda
Agency Systems Customer Since 2010

“As A Trainer, She Was Great”

“As a trainer, she was great.”

Subject: Newton Agency System – Trainer

In this day and age, we get much correspondence about problems so when I can send a commendation that is wonderful. I just wanted to congratulate Melanie Davis, as a trainer she is great. We have been working now with her for just over a year and her can do attitude and willingness to teach reflects very well on your organization. Service is the cornerstone of our agency and Melanie works with same attitude and promptness that is not often found.

Your other team members Phillip, Brandon and the others that we have known since commencing in 2006 are terrific too and that is why we have been a satisfied client since 2006.

Kindest regards,

Ana
Agency Systems Customer Since 2006

“Job Easier With Every Meeting We Have”

“Job easier with every meeting we have.”

Melaine,

We do have alerts for premium change and cancelations. I have discovered how to make the clients inactive if they don’t have any active policies at the time also. The downloads are working great and are such a time saver. So glad that is up and working now.

Thank you for all your help. You sure make a girls job easier with every meeting we have.

Christal
Gravois Mills, MO
Agency Systems Customer Since 2015

“Training This Morning Was Phenomenal”

“Training this morning was phenomenal.”

The Agency Systems’ training this morning was phenomenal. I must say Melaine really took us to another level. She offered to do one on one for about 30 minutes once a week to help in clearing up dashboards and getting the data in our systems accurate and up to date. I believe one of the biggest takeaways from the training today is working our dashboards, keeping a flow in the diary using the timestamp and keeping it open until it is completely resolved. I know she appreciate the team coming together this morning utilizing all that knowledge she has to make our agency even better.

Thanks Melaine!!!!

Sincerely,
Sherrona
Columbia, SC
Agency Systems Customer Since 2009

“The System Is So Simple, It Is Unusually Faster”

“The system is so simple, it is unusually faster.”

I just wanted to tell you how much I have enjoyed working with you to learn the Newton system and automate our agency.

Because we are a small commercial agency we get frequent request for certificates. Because the system is so simple it is usually faster to do a COI request than sending my CSR an email.

As you know we are training a new CSR and a question came from an account with a problem accessing the My Insurance Dashboard. One of the support team, Jennifer, researched the problem, found the answer and even called our customer to make sure they had current login information.

That is going the extra mile.

Thanks for what you are doing and we look forward to many years working together.
Ray
Conroe, TX
Agency Systems Customer Since 2012

“Without Her, We Would Not Have Achieved Our Desired Goals”

“Without her, we would not have achieved our desired goals.”

Dear Manager,

Jennifer is a very skilled and knowledgeable employee. Without her assistance we could not have accomplished the key goals of correcting several problems.
In addition to correcting the problems, she assisted in ways to allow us up to be more efficient and eliminate potential errors and problems with our clients.

We had a difficult project that was trying, tedious, and in some areas led us to uncharted territory.
She patiently helped to push through some rather large obstacles.
Without her, we would not have achieved our desired goals.
In my 40 + years in the insurance business, I have never encountered a non-insurance person who could grasp the accounting side of premiums and commissions,
not to mention various computer programs.

I am so appreciative for all of her assistance and guidance.

She is extremely valuable. I am greatly impressed with all that she brings to the table.

Thank you!

Robyn
Berryville, VA
Agency Systems Client Since 2016